Ongoing evaluation support
Ongoing evaluation support for your analytics system
An optional monthly retainer after Phase 2, for your first domain or an expanded workflow. Phase 2 gives your team the monitoring system, training, and playbook to run evaluations yourselves. If you’d rather spend that time elsewhere, a reviewer on my team can do the review work.
- Timing
- Daily review and weekly reporting
- Fee
- Monthly fee
Daily human review
Before reviews begin, we agree on the coverage days, how many unflagged responses we sample, and who will implement recommended changes. On each coverage day, a person on my team reviews every flagged response and the agreed sample of unflagged responses. We check the answer against its source and approved definition, and whether it sent the employee to the right dashboard or app. We record confirmed errors, false alarms, and cases that need your team’s judgment.
Daily recommendations
Each coverage day we flag the problems we found and send recommended improvements. For each priority issue, we say what to change, who should make it, and how to test the fix. We review and recommend; the people we agreed on implement the repairs.
Weekly trend and reliability report
The weekly report aggregates everything from the week's reviews and adds usage trending for the system. On reviews, it shows how many responses we covered and how reliability changed among verified answers, reports flagged cases separately from the sample, including confirmed errors and open questions, and shows which failures recur and whether fixes held up on retest. On usage, it shows how much people and agents used the system over the week, which questions and areas they brought to it, and how that changed from the week before.
Discuss ongoing evaluation support.
Tell me how your team checks answers and routing today. I'll talk through whether ongoing evaluation support would be useful after handoff.
Book a free fit call Opens in Calendly in a new tab.